From trauma units to outpatient clinics, our staff illustrate the UPMC Values through everyday acts of care.
UPMC Hamot’s Trauma Neuro Intensive Care Unit (TNICU) received positive feedback from a patient, recognizing their team for “displaying the utmost respect and dignity” in the care they provided. When asked how the TNICU team demonstrates UPMC Values, Brianna Pollock, BSN, said, “We often meet people during some of the most difficult moments of their lives. While we may not always be met with kindness or respect, I believe it’s essential to lead with empathy and not let negativity shape how we care for our patients.”
The Heart and Vascular Institute (HVI) at UPMC Western Maryland was honored for their dedication to providing cutting-edge, critical care in the region, thus helping eliminate the need for travel. One of the clinical leaders of the HVI, Hani Alkhatib, MD, director, Structural Heart Program, said, “We have a team of dedicated individuals who are highly skilled and very committed to this community. Our mission is to deliver the highest level of cardiac care and emphasize that we can do this right here in western Maryland — close to our patients’ homes. This is very rewarding.”
Lori Shope, MRI technologist, UPMC Harrisburg, received recognition for her kindness and patience when caring for a pediatric patient, taking time to talk through a toy model of an MRI machine to make the patient feel comfortable about his needed imaging. Lori said, “To me, it’s simple: Treat patients the way you’d want your own parents or kids to be treated. That’s the foundation. Everyone deserves dignity and respect. I try to bring that into every interaction.”
Amanda Petrill, MSN, RN, CPN, unit director, 6B and Wound Ostomy Nurse Department, and the entire team on 6B at UPMC Children’s Hospital of Pittsburgh were recognized for their exceptional patient care — their staff went the extra mile to ensure a patient had a positive experience every day. Amanda said, “The team on 6B does a really great job of thinking outside the box and utilizing all of the resources available to us when faced with challenging situations. If there are things or routines that work for the patient at home, we will do our best to continue them while they are in the hospital.”
Kendra Harrison, RN, Emergency Department, UPMC Williamsport, received recognition for her calm presence, attentiveness, and compassion when caring for a patient in distress, allowing the patient to feel seen and comforted during their experience. Kendra said, “Every time I go the extra mile for a patient or family, I’m reinforcing the culture of respect, integrity, and teamwork that UPMC stands for.”
Read the full stories of inspiration and compassion in the September edition of First Friday.
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